Frequently Asked Questions
Our goal is to provide the highest quality medical care and service, emphasizing a proactive, comprehensive approach to both disease prevention and wellness. We strive to provide excellence in care that is both compassionate and truly patient-focused. From the moment you enter the office, we want you to be completely satisfied with every aspect of your care.
Our smaller practice size allows us to devote more time to each patient’s care and individual needs. This practice model offers time to schedule approximately 30 minutes for routine appointments and approximately 60 minutes for the Comprehensive Annual Health Assessment. Appointments will start promptly, and we will be able to spend more time with you. If a problem requires extra time for evaluation, we will accommodate you to the best of our ability. Also, our communication will be enhanced through patient-dedicated cell phone and email.
We are affiliated with Delray Medical Center and will collaborate with your specialists at other hospital systems.
Our goal is to be available to patients 24 hours a day, 7 days a week. However, there will be occasions when your physician is out of town or otherwise unavailable. In these situations, a trusted colleague will serve as a covering physician.
Yes. Our medical practice will not take the place of general health insurance coverage. Our practice is a primary care medical practice, not a health insurance program. You are advised to continue your Medicare or other insurance programs.
We intend to remain in-network providers for most major PPO insurance plans and will bill your insurance directly for office visits (office visit charges are not included in your annual fee). If the terms of your insurance plan require a co-pay, we are obligated by your insurance company to request payment at the time of service.
The annual fee is not reimbursable by your insurance plan.
Yes. Our office will file your claims with Medicare, as well as with your supplemental insurer on your behalf, as required by law. If the terms of your insurance plan requires a co-pay, we are obligated by your insurance company to request payment at the time of service.
No. The annual fee only includes services and benefits described in the Highlights & Details that are not covered by Medicare (or any other payor) and will not be paid for or reimbursed by Medicare.
In many instances, the annual fee is payable through your HSA. You are advised to consult with your FSA or HSA plan administrator, employer, HR representative or tax advisor to clarify qualification in your particular circumstance.
If the problem is minor, call us first. However, call 911 if you have a life-threatening emergency. Then call us. With the exception of a few controlled substances, most prescriptions can be ordered anywhere in the country. If you seek care at an emergency room or urgent care center out of our area, we would request that you have the doctor seeing you call me for coordination. We will be readily available for phone consultation with you and/or other healthcare personnel. If you should require hospitalization while away, at your request we will attempt to establish regular phone communication with you and your attending physician(s) to ensure continuity of care.